Get Arbeitgeber Patient - Kundenorientierung in PDF

By German Quernheim

Kundenorientierung ist mehr als nur der diplomatische Umgang mit schwierigen Kunden. Sie ist eine Selbstverständlichkeit. In Krankenhäusern, Pflegeheimen und Praxen wird ein Faktor zur Kundenbindung immer wichtiger: der Umgang mit den Patienten. Wie Kundenorientierung gelebt werden kann, schildert der Autor anhand zahlreicher Beispiele: Wie sollten sich Mitarbeiter verhalten, wenn Patienten unangenehm werden? Und was once können sie tun, wenn die Zeit nicht für die Versorgung aller Patienten reicht? Mit vielen Tipps, Checklisten und Trainingsprogrammen.

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Arbeitgeber Patient - Kundenorientierung in Gesundheitsberufen (Top im Gesundheitsjob) (German Edition) by German Quernheim


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